Sheboygan Paint Company Names New Customer Service Manager

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Published On: 11.19.2024

SHEBOYGAN, WIS – Sheboygan Paint Company announced that Kelly Rundhaugen has joined the company as Customer Service Manager. In this role, Rundhaugen will be instrumental in managing and developing the company’s customer service operations. She will be responsible for ensuring top-tier service to clients in support of the organization’s Customerization℠ service philosophy: Provide precisely what customers need through innovation, service and industry expertise.

Rundhaugen brings 15 years of experience in the customer service field, with a proven track record of leading teams, driving process improvement, and significantly enhancing customer satisfaction. She holds a bachelor’s degree in business administration from Lakeland University.

Sheboygan Paint Company formulates and supplies custom industrial finishing solutions, producing innovative water- and solvent-based coatings that protect and enhance the appearance of metal, wood and plastic substrates. Founded in 1921 and headquartered in Sheboygan, WI, the company serves customers throughout North America from its manufacturing facilities and onsite labs in Sheboygan and Cedartown, GA. The company has been named a “Top 25 North American Paint & Coatings Manufacturer” by Paint & Coatings Industry Magazine.

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Date Posted: 10/24/2022 Job Title: Associate Chemist Location: Sheboygan, WI Reports To: R&D Group Leader Job Category/Department: R&D Travel Required: < 10% Position Type: Salary Job Purpose: We are looking for a dedicated, analytically minded and detail-oriented Associate Chemist to conduct performance testing on paint, evaluate raw material offset opportunities, and prepare samples to support quality activities. Will conduct research and explore how products, processes, and equipment may be improved, and should be dedicated to improving processes and products while furthering scientific knowledge to drive profitable requirements. Must have some knowledge of paint testing and an awareness for testing methodologies and equipment. The Associate Chemist will work closely with team members on paint formulation and testing, as well as analytical and continuous improvement projects on a day-to-day basis. Must have enthusiasm for the task in hand and a willingness to work under pressure to meet deadlines and drive quality metrics, while working in a safe and responsible manner, always. They will wear and use correct personal protective equipment where and when laid down by the company and will follow company health and safety and environmental procedures and reporting guidelines. The job holder will also be required to train on any computer software as designated by the company. Primary Duties and Deliverables, with guidance from R&D Leadership:

Formulation and Testing
- Execute benchmarking studies of products. Interprets and clearly communicate results
- Conduct investigations of product complaints.
- Perform testing from standard procedures.
- Prepare test formulations, conducting tests and advising and coordinating test procedures.

Communication
- Record and organize projects in an electronic format

Safety and Maintenance
- Clean, maintain, and store testing tools and equipment
- Evaluate testing protocols and suggest improvements
- Clean and maintain laboratory instruments and equipment, making sure that all the technology is working correctly, if it isn’t, troubleshoot the issue or problem. Conduct quality control tests to ensure no compounds or equipment are contaminated
- Follow all company and governmental safety procedures
- Additional Responsibilities, as requested
  - Interact cross-functionally with other departments and sites to support or modify existing products to drive efficiency, profitability and quality, including, but not limited to:
    - Work in the laboratory and assist in the direction of the activities of one or more technicians.
    - Consult with R&D, Operations Personnel, and Technical Support Service on the analysis, interpretation of defects and optimization of tests and processes
    - Assist to solve manufacturing/scale-up issues to support quality operations.
    - Assist in evaluating and ensuring laboratory safety procedures and standards compliance

Core Competencies:

Active Listening: Listening accurately and confirming the concern or goal state is essential to solving the correct problem:
- Ask questions to confirm you understood the concern, goal state, current state, and timeline and align on a plan
- Demonstrate active listening, by recording accurate situation appraisal notes, with clearly annotated follow up plans.

Good communication: Communicating with others effectively, and in a timely manner is crucial. Ability to communicate respectfully and concisely via diverse modes:
- Verbally in person and virtually
- Written by note taking, email, report and specification writing, teams instant messaging, and PowerPoint
- technically through spreadsheets, and other analytical tools

Collaboration and Continuous Learning: Collaboration is key in a quality facing role. Inspire confidence and trust by being dependable and honest, having high standards for quality and punctuality of work. Have and intrinsic and enthusiastic drive to support team goals, with a positive attitude and passion for innovation, continuous learning and application of new skills and concepts. Be open to learning new chemistries, analysis techniques and softwares, and project management disciplines

Critical thinking and problem-solving: Identifying problems, root causes, and possible solutions is a focus of this role. Before choosing a solution, objectively evaluate each option and present the most effective solution for review. Logical approach to judgement and decision making based on original thinking, direct experience, and high quality, independently verifiable evidence.

Time management: This team has many different accountabilities. There are many different types of projects, many deadlines, so being able to manage and record time well to punctually meet those deadlines and summarize time by project is a key skill.

Analytical: This team is highly data driven. At times we will work with very compact data sets and use math to extrapolate new, larger solutions, quickly. At other times, we will use analytics to look through large datasets and interpolate opportunities, thus, having an flexible and analytical mind is essential to our success.

Organizational skills: This role is very process and results oriented. We are also called to answer complex problems quickly. Keeping track of input and output data and documenting all processes and observations and being able to retrieve this work swiftly calls for strong organizational skills.

Perseverance and Endurance: Finding a new solution, optimizing a process, or aligning a group of people to a common solution, can take a lot of effort, time, repeated experimentation, and determination. All of these are key skills for a Chemist to possess.

Scientific and numerical skills: A Chemist must be good at mathematics, and order of operations, to correctly apply formulas in experiments and document them correctly.

Required Qualifications:

Active Listening: Listening accurately and confirming the concern or goal state is essential to solving the correct problem:
- Ask questions to confirm you understood the concern, goal state, current state, and timeline and align on a plan
- Demonstrate active listening, by recording accurate situation appraisal notes, with clearly annotated follow up plans.
Good communication: Communicating with others effectively, and in a timely manner is crucial. Ability to communicate respectfully and concisely via diverse modes:
- Verbally in person and virtually
- Written by note taking, email, report and specification writing, teams instant messaging, and PowerPoint
- technically through spreadsheets, and other analytical tools
Collaboration and Continuous Learning: Collaboration is key in a quality facing role. Inspire confidence and trust by being dependable and honest, having high standards for quality and punctuality of work. Have and intrinsic and enthusiastic drive to support team goals, with a positive attitude and passion for innovation, continuous learning and application of new skills and concepts. Be open to learning new chemistries, analysis techniques and softwares, and project management disciplines.
Critical thinking and problem-solving: Identifying problems, root causes, and possible solutions is a focus of this role. Before choosing a solution, objectively evaluate each option and present the most effective solution for review. Logical approach to judgement and decision making based on original thinking, direct experience, and high quality, independently verifiable evidence.
Time management: This team has many different accountabilities. There are many different types of projects, many deadlines, so being able to manage and record time well to punctually meet those deadlines and summarize time by project is a key skill.
Analytical: This team is highly data driven. At times we will work with very compact data sets and use math to extrapolate new, larger solutions, quickly. At other times, we will use analytics to look through large datasets and interpolate opportunities, thus, having an flexible and analytical mind is essential to our success.
Organizational skills: This role is very process and results oriented. We are also called to answer complex problems quickly. Keeping track of input and output data and documenting all processes and observations and being able to retrieve this work swiftly calls for strong organizational skills.
Perseverance and Endurance: Finding a new solution, optimizing a process, or aligning a group of people to a common solution, can take a lot of effort, time, repeated experimentation, and determination. All of these are key skills for a Chemist to possess.
Scientific and numerical skills: A Chemist must be good at mathematics, and order of operations, to correctly apply formulas in experiments and document them correctly

Preferred Qualifications (considers the following attributes and skills to be highly desirable)

B.S. Degree in physical science (chemistry, chemical engineering, coatings or closely related field) and 2 years formulating experience in industry.
Knowledge paint formulation, application, catalysis, cure, and general property testing is required
Preference towards collaborating on group projects rather than individual projects, strongly preferred

Sheboygan Paint Company Names New Customer Service Manager

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